Frontier Airlines could face federal probe over alleged refusal to refund canceled flights
Colorado’s attorney general requested the U.S. Department of Transportation on Tuesday to take a look at issues that Frontier Airlines did not refund the price tag of flights canceled due to the coronavirus outbreak and then made it just about impossible for men and women to use vouchers for other flights during the pandemic.
In a sales letter to Transportation Secretary Elaine Chao, Attorney General Phil Weiser said the office of his had gotten over hundred complaints from Colorado and 29 other states regarding the Denver-based very low price carrier since March, over every other business.
Individuals said that Frontier refused to issue them a refund when flights had been canceled because of the pandemic, that Weiser mentioned violated department regulations that refunds are due sometimes when cancellations are actually due to circumstances beyond airlines’ management. Individuals that received vouchers for using on future flights after voluntarily canceling the travel plans of theirs have been unable to redeem them. Some were rejected through the airline’s website and were not able to extend the 90 day time limit for using them or ended up being restricted to using the vouchers on only one flight, he wrote. Still others who sought help through the airline’s customer care line had been put on hold for several hours and were disconnected frequently, he said.
Weiser believed that the Department of Transportation was at the very best position to take a look at the complaints and said it has to issue fines of up to $2,500 a violation when appropriate.
Persistent problem? DOT warns airlines? yet again? to issue refunds for canceled flights right after receiving 25,000 complaints
Companies can’t be permitted to make use of consumers during the time and should be held responsible for unfair and deceptive conduct, he mentioned in a declaration.
Frontier said it’s stayed in detailed compliance with department rules and regulations regarding flight modifications, cancellations and refunds.
Throughout the pandemic, Frontier Airlines has acted in faith that is good to care for the passengers of ours compassionately and fairly, the business said in a statement.
Claims about getting refunds from airlines surged this particular spring. In May, Chao asked airlines to be as flexible and considerate as possible to the requirements of passengers who face financial hardship.
In the department’s May atmosphere travel consumer report, the most recent available, Frontier had the third-highest price of overall complaints, trailing Hawaiian Airlines and United Airlines. The report counts just complaints from buyers which go through the difficulty of filing a complaint with the department, not individuals who simply complain to an airline.